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Frequently Asked Questions |
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If your questions were not addressed below, please feel free to contact us at:
warrantyinfo@domintech.net or call us at 1-800-240-2980.
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Q: How can Viking Warranty's prices be so much lower than others?
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It's simple. We keep low overhead costs and take out the commissions usually paid to agents,
dealers, and their sales people. At Viking Warranty you really do get the best Coverage at
the right price.
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Q: Are Viking Warranty policies available in all 50 states?
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No, state regulations regarding insurance and warranties prevent us from selling auto policies
to addresses from AK, AL, AZ, CA, CT, FL, KY, LA, MN, NJ, WI, and WA. We can however process claims
for service from all 50 states and Canada should your vehicle need repairs.
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Q: Is the vikingwarranty.com website secure?
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Yes, Viking Warranty uses the highest industry standard form of encryption for all of our
credit card transactions. Viking also has a privacy policy that prohibits us from selling or
renting our customer lists.
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Q: What happens if Viking Warranty goes out of business?
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All Viking Warranty service plans are insured by one of the largest property/casualty insurance
operations in the country; They are also rated "Excellent" by the A.M. Best insurance rating
service. Should something happen to Viking, all claims will still be honored by the insurance
carrier for the life of the contract.
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Q: What is an extended service plan, and why do I need one?
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Every new vehicle comes from the manufacturer with a basic factory warranty. This
written agreement states that the manufacturer will repair or replace most parts of
the vehicle in the event of a mechanical malfunction for a limited amount of time or
miles. Once the manufacturer's warranty expires, you have nothing to protect you from
expensive repairs. Some manufacturers will include additional powertrain coverage along with
their factory warranty, but this warranty only covers the 29 or so parts through which oil
flows. Viking Warranty coverage is protection against the increasing cost of repairing your vehicle after the
manufacturers warranty is expired. With the average length of car ownership increasing, the likelihood
of needing a major repair on your car increases dramatically. Viking Warranty can protect your
vehicle and your budget with the coverage that best suits your needs. Whether you own or plan
to purchase a Car, Light Truck, or Van, Viking Warranty has a service plan that's just right
for you.
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Q: Can I buy a service plan for my vehicle if I didn't
purchase it from a dealer?
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Yes, Viking Warranty can provide a policy for almost any vehicle that is a 1995 model or newer,
with less than 80,000 miles regardless of when or where you purchased the vehicle.
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Q: I still have time left on my factory warranty. Why purchase
a service plan now?
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Benefits of the service plan including towing, rental, lost key/lockout and travel
benefits may be used immediately. In addition, now is precisely the time to buy
coverage because Viking Warranty can offer you the very lowest price on a service
plan when your vehicle is young and has low mileage. When you act now, you lock in today's
prices for tomorrow's repairs.
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Q: What vehicles are eligible for a Viking Warranty policy?
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Just about all cars, trucks, and vans are eligible for a service plan.
Viking has two categories of cars. "New Cars" are considered to be any car that is a 1999 or
newer model year with less than 50,000 miles. "Used Cars" can be 1995 or newer with up to 80,000
miles. "New Car" policies consist of 4, 5, or 6 additional years and between 75,000 and 100,000
total vehicle miles. "Used Car" policies will always be either 12 months or 12,000 additional miles,
24 month / 24,000 miles, 36 month / 36,000 miles or 48 month / 48,000 miles. All plans are subject to a 30 day
and 1,000 mile waiting period before they are active.
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Q: What if I sell my vehicle before the service plan runs out?
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If you sell your vehicle, your Viking Warranty coverage is fully transferable to a private party.
This will actually increase the resale value of your vehicle to a potential buyer.
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Q: When do the plans begin and end?
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All contracts start 30 days AND 1,000 miles after the contact purchase date and odometer
mileage at contract purchase date. The 30 days and 1,000 miles will be added to the term of the
contract.
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Q: What deductibles are available and how are they applied?
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Viking Warranty has $50, and $100 deductibles available for all of our plans, if you are
interested in pricing for a deductible that is not listed on the site please e-mail us, at
warrantyinfo@domintech.net or call us toll free at
800-240-2980. All deductibles are "Per Visit" meaning no matter how many covered repairs are
completed when you take your car in, only one deductible will apply for that visit. Additionally,
if the same repair requires multiple visits, no additional deductible will be applied to the
additional required visits.
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Q: What is "Wear and Tear" and does Viking cover it?
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Yes, "Wear and Tear" is covered, but there is a difference between "Wear and Tear" and "Normal
Wear" items. Some items in your car are meant to wear out through normal driving, these are
considered "Normal Wear" items including parts like brake shoes and pads, fan belts, spark
plugs etc., these parts should be replaced on a regular basis as a part of a good routine
maintenance schedule. These "Normal Wear" items are not usually covered by any extended
service plan and are listed in the "exclusions" section the contract. "Wear and Tear"
refers to the repair or replacement of parts other than "Normal Wear" parts, that are
no longer within the manufacturers specifications as a result of normal driving.
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Q: What is a VIN number, and where do I find it?
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A VIN # is the Vehicle Identification Number. It has 17 digits consisting of
numbers and letters. The VIN # can be found on the lower driver's side dash board while looking
in through the windshield or the inside of the driver's side door. It can also often be found
on the proof of insurance card you carry in your wallet. The VIN number contains a formula
that provides the details about your car as it was originally manufactured.
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Q: Where can I get my car repaired?
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You may have the repairs done at any licensed repair facility. We recommend dealerships because
they're used to working with extended service plans. If you have a different repair shop in
mind, that's fine just have their service manager give us a call on the 800 number prior to
beginning any work.
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Q: How do I file a claim?
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When you take your car to the repair shop for service, have the service manager call us at the
800 number listed in your contract. We will listen to the what the problem is and give him
authorization to begin the work, as well as making sure they understand the filing process.
Never have you car worked on without you or the service manager calling us in advance so
that we may open a claim ticket and authorize the repairs.
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Q: How does the repair shop get paid?
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If the repair shop is in our network, they will bill us directly. If the repair shop is not
part of our network, we will pay them via a corporate credit card. In rare occasions you
may be asked to pay for the repair to be re-imbursed by Viking within a couple of weeks.
In all cases you will be expected to pay your deductible amount at the time of the repair.
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